- Is the self-host build really every feature?
- Yes. The Apache 2.0 build at github.com/Partha-dev01/AuditTrail ships the same trace, governor, XAI, gateway, canary, pause-edit-resume, and runner daemon code that runs on Cloud. Cloud's differentiation is operations (managed Postgres, retention, scaling, BYOK pool), not features. We never gate features behind paid tiers.
- How is the 100k trace allowance calculated?
- A 'trace' is one top-level agent invocation regardless of how many spans it contains. Span volume is unmetered. If you exceed the allowance in a month, ingest continues without interruption and you pay $0.50 per additional 1,000 traces on the next invoice; no surprise overage caps.
- Can I switch from Cloud to self-host without losing data?
- Yes. POST /api/v1/compliance/export bundles every trace, span, eval, and audit-log row for the calling org as a single tarball. Import it into a fresh self-host install and continue from where you were. Round-trip ETA is published on /docs.
- Do you offer a free trial of Cloud?
- Yes — 14 days, no credit card required to start. We'll send a reminder seven days in. You can downgrade to self-host at any point during or after the trial; the export above is the migration path.
- How do BYOK keys interact with billing?
- Provider API calls (OpenAI, Anthropic, etc.) are billed by you to the provider directly. AuditTrail Cloud charges the per-org subscription only; the gateway proxy fronts your keys without taking a cut. On Cloud we also operate a small pooled-keys fallback for evaluators / NLG only, with usage caps disclosed on /docs/byok-keys.
- Is annual pre-pay required?
- Monthly is fine on Cloud; annual gets a two-month discount (effectively $40/mo). Enterprise contracts are typically multi-year with custom terms.
- What region is Cloud in?
- US-East-1 (Virginia) at launch. EU + AP regions land in Phase 11 once we have signed-in customers requesting region pinning. Enterprise customers can ask for region pinning today as part of the contract.